Privacy Policy
Please read this Privacy Policy carefully. This Privacy Policy describes the data collection, use, protection, and privacy practices of Cala Systems, Inc. (hereinafter, “Cala Systems”, “we”, “us”, or “our”) in connection with our products, services, and business. We welcome your questions regarding this policy; you can contact us via the e-mail or mailing addresses listed in Section 9 below – How to Contact Us.
By visiting, accessing, or using the Product and/or Services (as defined in Section 1 below – Cala Systems’ Services and Scope of Privacy Policy), you acknowledge and agree that you have received and reviewed this Privacy Policy. We may update this Privacy Policy from time to time as described in Section 2 below – Changes to this Privacy Policy.
1. Cala Systems’ Services and Scope of Privacy Policy
Cala Systems owns,operates, and provides this Website, located at calasystems.com, including itssubdomains, and any other websites that include an authorized link to thisPrivacy Policy. This Privacy Policy applies to personal data that may becollected, received, and processed by us relating to:
- Visitors browsing or using ourWebsites or who interact with us through any pages or feeds of our accounts onany social media sites or platforms, such as through LinkedIn, Twitter, and/orany Meta platforms (“Social Media Platforms”); and
- Customers who purchase ourProduct and/or Services or who register an account with us to access or use our Product or Service.
2. Changes to this Privacy Policy
Cala Systems reserves the right to update or modify this Privacy Policy at any time. All updates and modifications to this Privacy Policy will be effective from the day they are posted online at [URL]. Changes to this Privacy Policy will become effective from the day they are posted on our Website. It is your responsibility to regularly visit and review this Privacy Policy.
If you do not agree to any updates or modifications to the Privacy Policy, cease all use of the Website. Continued use of the Website by you after the applicable effective date of the revised Privacy Policy signifies that you acknowledge and agree to be bound by the revised Privacy Policy.
3. What Information Do We Collect, How Do We Collect It, and Why Do We Collect It?
We collect a variety of information from you through the Website.
Contact Information: We may collect contact information, such as your first and last name, phone number, e-mail address and/or mailing address, when you register an account with us (an “Account”) or sign-up to receive our marketing communications and/or newsletters. We will never text or call you without receiving your consent as appropriate under applicable law.
Login Credentials: When you login to your Account as a registered user, we collect your username, password and/or other login credentials.
User Submissions, Surveys, Feedback, Communications & Support: We collect the messages, photos, video, audio, images, data, information, text and/or any other content or materials that you submit, upload, generate, and/or transmit through the Application or otherwise provide to us in connection with your use of the Product and/or Services (collectively, “Submissions”). For example, Submissions include any photos, videos, or recordings you share with us for installation of the Product (e.g., to determine where the units should be placed or where electrical panels are located), or any Submissions provided when you fill out forms, answer surveys, or contact us (such as your feedback, requests for support, or other communications (whether by email, phone or through our chatbot).
Payment Transaction Information: If you purchase our products or services, we may collect certain limited payment information (for example, partial payment or credit card information, and limited transaction information like the date of purchase). Cala Systems does not directly collect or store any payment information. Payment information (including the limited information we receive described here), is collected and processed by our third-party payment processors.
If you make payments to us via credit card, the credit card payment information accessible by us only includes partial payment or credit card information, and limited transaction information via our payment processors’ portals. We use third-party, PCI-compliant payment processors to collect and process payments on our behalf, currently HubSpot. Your full credit card information is processed by our payment processors, and our payment processors may provide us with limited information to confirm the transaction. Information collected by these third-party payment processors is governed by the applicable third-party payment processor’s privacy policy. You should review the applicable privacy policy (currently located here) prior to submitting any information to the applicable third-party payment processors.
4. Cookies & Similar Technologies
Cookies. As part of the Services, Cala Systems may also use “cookies” and other technologies such as web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches
- Communications Cookies. These cookies are used to enable network traffic to and from our systems, including by helping us detect any errors.
- Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve certain contents on our pre-order and other web forms.
- Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Cala Systems also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.
If you prefer that Cala Systems not use cookies, we provide you with the means to disable their use. If you want to disable cookies and you are using the Safari web browser, choose “Block all cookies” in Safari’s privacy settings. If you are using a different browser, check with your provider to find out how to disable cookies. Certain features of the Services may not be available if all cookies are disabled.
5. Aggregated or De-Identified Data
We may combine information that we collect or receive through the Website with information we obtain from other sources and use it as described in this Privacy Policy. We may aggregate and/or de-identify the information we collect to limit or prevent identification of any particular user. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.
6. Disclosure of Information to Outside Parties
We do not sell, trade, or transfer your personal information to third parties.
We will only disclose your information as set forth below.
- Third-Party Service Providers. We disclose personal information to service providers who help us provide services, or to other third-party service providers who provide certain specialized services to us, or to provide services on our behalf. These business partners operate as separate controllers and are responsible for their own compliance with data protection laws.
- Legal Requirements and Business Transfers. We may disclose personal information (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official requests; (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss; (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; (iv) in connection with an internal audit; or (v) in the event that Cala Systems is subject to mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.
7. Sensitive Data
Cala Systems does not require you to provide any sensitive data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetics, or biometric data to use the Product and/or Services.
8. Children’s Privacy
Cala Systems does not target this Website to persons under the age of 18, nor does Cala Systems knowingly collect personal data of persons under the age of 18. Therefore, we ask you not to provide us with personal data of persons under the age of 18. If we learn that personal data of persons under the age of 18 has been collected on or through the Website, then we may deactivate the account or otherwise terminate access to the Website and/or make the information inaccessible.
9. How to Contact Us
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us as follows:
By e-mail:
support@calasystems.comBy mail: Support
Cala Systems, Inc.
444 Somerville Avenue
Somerville, MA 02143
